Overview

A competent problem-solver in a variety of IT environments, backed up with over 15 years of experience in both technical and customer service roles. Thrives on a commitment to delivering great IT service and learning new technologies.

ITSM: Extensive IT operations & service provider experience; small to large environments

Microsoft: 2003 to present technologies including Active Directory, Exchange and related technologies

Linux: Storage, Networking, File/Web/Email servers and Development environments

Development/Scripting: Python, PowerShell, Bash/shell, VB, C/CPP, C#, VCS management, Microsoft, Linux, Apple toolchains

Other: AWS/Cloud, Virtualisation/vSphere, Web technologies, Storage/SAN, TCP/IP Networks, Hardware management, Monitoring

Employment History

Dates: December 2024 – May 2025
Company: Compare The Market (Insurance Comparison)
Position: Senior DevOps Engineer

Responsible for managing and securing high-availability, business-critical AWS environments and Linux servers, including remediating high-severity vulnerabilities (Wiz, Security Scorecard). Spearheaded a New Relic cost-optimisation project achieving multi-thousand dollar monthly savings and led the evaluation of SEI platforms. Optimised CI/CD pipelines across Azure DevOps and Bamboo to maintain developer velocity.

Dates: May 2021 – November 2024
Company: Gameloft Australia (Video Game Developer)
Position: IT Manager

Responsible for IT operations and administration at Brisbane studio consisting of 10+ development servers, 110+ power users & associated workstations and 50+ mobile devices across Microsoft, Linux, and Apple platforms. Management of small IT team. Member of internal “IT Security Champions” team that assisted with implementation of security policies, identification of vulnerabilities, monitoring and remediation of security incidents, EDR management (SentinelOne).

Dates: April 2019 – March 2021 (23 Months)
Company: ResApp Health (Medical/Software Technology)
Position: DevOps Engineer

Responsible for CI & build systems, AWS architecture & implementation for 24/7 web services, Wrote tools/integrations for development team, Assisted with ISO27001 & ISO62304 compliance. Worked heavily with Python, Shell & Ruby. Exposure to c++, haskell, swift & kotlin. Commercial release of 2 mobile products (Play Store & App Store) including backend web services. Deployment & IT support for Apple, Linux & clinical study platforms.

Dates: November 2018 – April 2019 (5 Months)
Company: 6YS (Cloud Service Provider)
Position: Cloud Systems Engineer

Member of the team responsible for support & administration of Microsoft & Citrix based APPSPOINT environment and Broadsoft based COMMSPOINT UCaaS environment.

Dates: March 2015 – November 2018 (44 Months)
Company: Gameloft Australia (Video Game Developer)
Position: IT Engineer

Responsible for IT infrastructure operations and administration at Brisbane studio consisting of 10+ development servers, 50+ power users & associated workstations and 50+ mobile devices across Microsoft, Linux, Android and Apple platforms.

Part of the team that shipped the mobile titles ‘Zombie Anarchy’ & ‘Ballistic Baseball’. Released on iOS, Android and Windows Store with over 8 million downloads.

Dates: January 2014 – March 2015 (15 Months)
Company: Ambient-IT (Managed Services & Web hosting)
Position: Systems Administrator

Resolved hundreds of incoming ‘fee for service’ break/fix tasks for a large number of SMB clients with a focus on Microsoft technologies but also includes OS X, Mobile devices, Linux, VoIP systems, network/email filter appliances and other embedded devices.

Administer Linux web VMs/servers (Plesk & cPanel) providing web, mail and DNS hosting for hundreds of small businesses.

Dates: July 2011 – August 2013 (25 Months)
Company: SEGA Studios Australia (Video Game Developer)
Position: Systems Administrator

Shared responsibility in a small team of two people for IT infrastructure operations at studio including two racks of server equipment & front line support for 90 users across Windows, Apple and Linux platforms.

Dates: October 2009 – July 2011 (22 Months)
Company: Vision6 (Online Marketing Platform)
Position: Customer Support Officer

Supported popular SaaS product used by thousands of businesses via phone & internet. Established a proven track record of providing a high level of customer service and resolving difficult technical issues.

Dates: March 2007 – July 2008 (16 Months)
Company: Pandemic Studios (Video Game Developer)
Position: Desktop Support Officer

Dates: October 2006 – March 2007 (6 Months)
Company: Repcol Pty Ltd (Finance)
Position: IT Coordinator

Dates: May 2006 – October 2006 (5 Months)
Company: Mincom Managed Services (Managed Services)
Position: Onsite Support Engineer

Dates: July 2005 – February 2006 (8 Months)
Company: 6YS Utility Computing (Managed Services)
Position: Network Support Technician

IT Skills & Competencies – Extended

IT Service Management Skills:

  • IT Service management: Reporting, task/project prioritisation, ITIL, Asset & change management, Documentation, Helpdesk, Face to face and Remote
  • Managed Services: Billing, CRM, Monitoring, Web, IaaS & SaaS experience
  • Internal IT operations: Implementing process, documentation & reporting, task/project prioritisation, identifying areas for improvement
  • AGILE & DevOps: Automation, Continuous improvement, CI/CD (Jenkins)
  • ITSM software: Jenkins, JIRA, Confluence, Hansoft, Kaseya, ConnectWise, TeamViewer, Visio

Microsoft skills:

  • Windows server & workstations 2003 – present
  • Exchange & Active Directory environments: From 50 objects to thousands
  • MS Server roles: AD, DNS, DHCP, Storage/file sharing, IIS, MSSQL, Terminal/RDS, Lync
  • MS technologies: Office, O365, VBA, PowerShell, Hyper-V, Visual Studio

Linux/Unix skills:

  • Storage: MDRAID, LVM, SCSI target software (SCSI & LIO), Modern CoW FS (btrfs & ZFS)
  • Networking: TCP/IP, Ethernet, iptables, NFS & Samba file sharing, Mellanox InfiniBand technology, Performance Monitoring
  • Web & Email servers: LAMP, Plesk & WHM, E-mail MTAs
  • More: systemd, Hardware, File & User Management, Kernel compilation, CLI & desktop environments, shell scripting, SSH, KVM/QEMU, Logging, Atlassian products, Performance, Monitoring
  • Distributions: CentOS, Fedora, Debian, Ubuntu, ESOS, FreeBSD

Development/Programming skills:

  • Scripting: Bash/shell, PowerShell, Ruby, Python and VBA
  • Development: C# & C/CPP
  • Environments: LLVM, GCC, Microsoft & Apple Development toolchains
  • Jenkins: Continuous integration, deployment & testing environments
  • Web development environments: LAMP servers including accelerators such as nginx and varnish
  • VCS: SVN, Git/GitHub and Perforce
  • More: CMake, Make, RegEx, cURL, AWS, XML-RPC APIs, GitHub API, Pivotal Tracker API, Confluence API

General/Misc. technical skills:

  • Network: TCP/IP networks, Structured cabling, Wireless, Remote Access/VPN, Netgear and Cisco device configuration, Edge devices
  • Hardware: Server room design and planning, Power infrastructure, HP & Dell servers, AirWatch & Meraki Mobile Device Management
  • Storage: NetApp FAS servers (ONTAP 7 & ONTAP 8 7-mode), DELL MD, Whitebox performance storage servers, NAS, LSI Raid
  • Backup/DRS: Veeam, StorageCraft, BackupExec, File syncing, Backup scripts, DRS planning and processes
  • VMWare vSphere: 3.5 to 6.5 environments, Installation & upgrades, Backups, clustering, DRS, Performance monitoring
  • Web: LAMP servers, CMS, MySQL Databases, Scripting, HTML/CSS
  • Security / Client protection: Symantec, VIPRE, BitDefender, Sentinel One, Anti-spam, Malware removal, Risk mitigation, Vulnerability scanning, EDR, ISO27001, CIS Benchmarks, Certificate Management
  • Apple technologies: Desktop, server and mobile OSes & hardware, XCODE development environments and toolchain
  • Cloud: AWS experience (EC2, Systems Manager, S3, RDS, Lambda, CloudWatch, CloudTrail, IAM, Route53, Security Hub, GuardDuty)

Professional Certifications & Education

October 2020
Information Security Management Systems Lead Implementer (ISO 27001:2013)

November 2005
Diploma of IT (Network Engineering)
Computer Power Institute of Technology

May 2005
Microsoft Certified Systems Administrator

January 2005
CompTIA A+, Network+