Employment

Dates:  March 2015 – Present
Company: Gameloft Australia (Video game developer)
Position: IT Engineer
Duties: Windows, OSX and Linux workstation administration; Hyper-V; iOS configuration and development support; Jenkins / CI; White box desktop support; Asset management; Documentation; Atlassian Confluence & Jira; A/V systems; MySQL; Scripting; Networking

Dates: January 2014 – March 2015
Company: Ambient-IT (Managed services & web hosting)
Position: Systems Administrator
Duties: Windows 2003 to 2012; SMB networks; Linux; cPanel; Plesk; AD, Exchange (2003 – 2013) & Terminal Services; Customer service; Account management; Documentation; vSphere; ShadowProtect; On-site & Remote; CMS; WordPress; Joomla; Domain/DNS; Mobile Devices; BitDefender; Dell, HP & White Box Servers

Dates: July 2011 – August 2013 (25 Months)
Company: SEGA Studios Australia (Video game developer)
Position: Systems Administrator
Duties: Netapp storage; VMWare vSphere; Linux; MySQL; Perforce; Samba; Apache httpd; Windows Server 2008r2; FreeBSD; Active Directory, Exchange & Lync; Microsoft SQL/NPS/DHCP/DNS; Backup Exec; Symantec Endpoint Protection; OS X; iOS; Android; Dell & HP servers; Cisco IronPort, Aironet & ASA; AirWatch/MDM; Scripting

Dates: October 2009 – July 2011 (22 Months)
Company: Vision6 (Online marketing platform)
Position: Customer Support Officer
Duties: Web application support; Creating and maintaining documentation for use by clients and internally; HTML & CSS; Software QA; Prioritising & handling high volume of incoming support enquiries; Scripting

Dates: March 2007 – July 2008 (16 Months)
Company: Pandemic Studios (Video game developer)
Position: Desktop Support Officer
Duties: Maintenance and support of medium scale network (predominately Windows); Creating and maintaining documentation; Providing support for developers & artists; Liaising with third party IT vendors; Induction of new staff;

Dates: October 2006 – March 2007 (6 Months)
Company: Repcol Pty Ltd (Debt collection agency)
Position: IT Coordinator
Duties: Administration and support of medium scale network (predominately Windows); Establishing and enforcing procedures; Creating and maintaining documentation; Working to dead lines; Commissioning of new services and servers; Liaising with third party IT vendors

Dates: May 2006 – October 2006 (5 Months)
Company: Mincom Managed Services (Managed Services)
Position: Onsite Support Engineer
Duties: Supporting a large scale Windows network for QLD government; User support over the phone, email, via VNC/RDP and face to face; Experience with wide range of hardware and software; Meeting SLAs; Asset Rollouts

Dates: July 2005 – February 2006 (8 Months)
Company: 6YS Utility Computing (Managed Services)
Position: Network Support Technician
Duties: Supporting numerous small business networks; Computer & Server maintenance and administration; Desktop support; Technical documentation; Assistance with computers via phone, in person, via VNC/RDP and email

Professional Certifications

May 2005
Computer Power Institute of Technology – Brisbane Campus
Microsoft Certified Systems Administrator – Microsoft Windows 2000

January 2005
Computer Power Institute of Technology – Brisbane Campus
CompTIA Network+ – 2001 objectives

December 2004
Computer Power Institute of Technology – Brisbane Campus
CompTIA A+ hardware and operating systems – 2003 objectives

See transcript of the above certifications.

Information Technology Skills & Competencies

High level of proficiency & knowledge:

- Microsoft Server OSs (2000 – 2012 including Small Business Server)
- Active Directory and Exchange environments
- TCP/IP & Ethernet network environments
- Writing & maintaining documentation & procedures
- Computer Hardware and Peripherals (Mobile/Laptops, Desktop, Server, MFDs/Printers)
- Microsoft Office (XP to 2010).
- Microsoft Workstation OS knowledge (3.1 to 8)
- General troubleshooting & uptake of new tech.

Intermediate to High level of proficiency & knowledge:

- Designing and maintaining DR systems (Backup Exec, Windows Backup and Restore, Eaton & APC UPS)
- Virtualisation (vSphere & Workstation, Hyper-V)
- Linux Storage Servers (SCST & LIO, MDRaid, SAMBA, LVM2)
- Microsoft technologies: Lync, DNS, DHCP, IIS, CA, NPS/RADIUS
- Linux OS Administration (CentOS/RHEL, Ubuntu/Mint, ESOS)
- Storage systems (Netapp 7.x & 8.x 7-mode, Storage spaces, ZFS, Enterprise RAID cards)
- Storage Protocols (NFS, CIFS, FC, iSCSI, SRP)
- Coding HTML4 & CSS2 e-mails/websites
- Apple OS X (Leopard to Lion)

Intermediate level of proficiency & knowledge:

- Dell & HP Server Hardware.
- Remote Access & VDI (RemoteFX, Splashtop, VMWare View)
- Mobile Device Management (Android, iOS, AirWatch)
- Networking Equipment/Technology (HP ProCurve, Cisco Aironet & ASA, NetGear)
- Infiniband & HPC Ethernet (Mellanox/Myricom, Benchmarking)
- Revision control & development software administration (Perforce, DevTrack & Hansoft)
- Helpdesk tracking systems (Spiceworks, JIRA, Request Tracker, HEAT, Remedy)
- Enterprise Antivirus (TrendMicro OfficeScan & Symantec Endpoint Protection)
- Licensing & Management (Adobe, Autodesk, Microsoft, Audits/Reports, Excel/Remedy)
- Asset Management (AssetManage & Remedy)
- Website Management (Apache httpd, Domain management, cPanel, DNS admin)
- Scripting (VBA/VBS, Bash/shell, Batch, PowerShell, JS, C#, XML-RPC)
- Wiki/CMS/KB Administration (WordPress, Confluence, Mediawiki)

Additional working experience with the following technologies/skills:

- MySQL and Microsoft SQL Administration
- FreeBSD 8 to 9.2
- Atlassian JIRA Administration
- Microsoft Visio
- FileMaker Pro
- Audio/Video/Entertainment Setups
- Microsoft SMS 2003
- Finance Management
- ITIL Concepts
- Large scale software & hardware rollout

Personal Attributes / General Skills

- Strong emphasis on quality service
- Works with initiative
- Excellent phone manner, written and face-to-face communication skills
- Loves to learn & analyse/solve complex problems
- Works well in a team or autonomously
- Works well under pressure
- Keeps a tidy work environment
- Open car license & ABN