A competent problem-solver in a variety of IT environments, backed up with 10 years of experience in both technical and customer service roles. Thrives on a commitment to delivering great IT service and learning new technologies.

ITSM: Extensive IT operations & service provider experience; small to large environments

Microsoft: 2003 to present technologies including Active Directory, Exchange and related technologies

Linux: Storage, Networking, File/Web/Email servers and Development environments

Development/Scripting: PowerShell, Bash, VB, C/CPP, VCS management, Microsoft, Linux, Apple toolchains

Other: vSphere, Web technologies, Storage/SAN, TCP/IP Networks, Hardware management, Monitoring

Employment History

Dates:  March 2015 – November 2018 (44 Months)
Company: Gameloft Australia (Video Game Developer)
Position: IT Engineer

Responsible for IT infrastructure operations and administration at Brisbane studio consisting of 10+ development servers, 50+ power users & associated workstations and 50+ mobile devices across Microsoft, Linux, Android and Apple platforms.

Part of the team that shipped the mobile title ‘Zombie Anarchy’.  Released on iOS, Android and Windows Store with over 8 million downloads.

Dates: January 2014 – March 2015 (15 Months)
Company: Ambient-IT (Managed Services & Web hosting)
Position: Systems Administrator

Resolved hundreds of incoming ‘fee for service’ break/fix tasks for a large number of SMB clients with a focus on Microsoft technologies but also includes OS X, Mobile devices, Linux, VoIP systems, network/email filter appliances and other embedded devices.

Administer Linux web VMs/servers (Plesk & cPanel) providing web, mail and DNS hosting for hundreds of small businesses.

Dates: July 2011 – August 2013 (25 Months)
Company: SEGA Studios Australia (Video Game Developer)
Position: Systems Administrator

Shared responsibility in a small team of two people for IT infrastructure operations at studio including two racks of server equipment & front line support for 90 users across Windows, Apple and Linux platforms.

Dates: October 2009 – July 2011 (22 Months)
Company: Vision6 (Online Marketing Platform)
Position: Customer Support Officer

Supported popular SaaS product used by thousands of businesses via phone & internet. Established a proven track record of providing a high level of customer service and resolving difficult technical issues.

Dates: March 2007 – July 2008 (16 Months)
Company: Pandemic Studios (Video Game Developer)
Position: Desktop Support Officer

Dates: October 2006 – March 2007 (6 Months)
Company: Repcol Pty Ltd (Finance)
Position: IT Coordinator

Dates: May 2006 – October 2006 (5 Months)
Company: Mincom Managed Services (Managed Services)
Position: Onsite Support Engineer

Dates: July 2005 – February 2006 (8 Months)
Company: 6YS Utility Computing (Managed Services)
Position: Network Support Technician

IT Skills & Competencies – Extended

IT Service Management Skills:

  • IT Service management: Reporting, task/project prioritisation, ITIL, Asset & change management, Documentation, Helpdesk, Face to face and Remote
  • Managed Services: Billing, CRM, Monitoring, Web, IaaS & SaaS experience
  • Internal IT operations: Implementing process, documentation & reporting, task/project prioritisation, identifying areas for improvement
  • AGILE & DevOps: Automation, Continuous improvement, CI/CD (Jenkins)
  • ITSM software: Jenkins, JIRA, Confluence, Hansoft, Kaseya, ConnectWise, TeamViewer, Visio

Microsoft skills:

  • Windows server & workstations 2003 – present
  • Exchange & Active Directory environments: From 50 objects to thousands
  • MS Server roles: AD, DNS, DHCP, Storage/file sharing, IIS, MSSQL, Terminal/RDS, Lync
  • MS technologies: Office, O365, VBA, PowerShell, Hyper-V, Visual Studio

Linux/Unix skills:

  • Storage: MDRAID, LVM, SCSI target software (SCSI & LIO), Modern CoW FS (btrfs & ZFS)
  • Networking: TCP/IP, Ethernet, iptables, NFS & Samba file sharing, Mellanox InfiniBand technology, Performance Monitoring
  • Web & Email servers: LAMP, Plesk & WHM, E-mail MTAs
  • More: systemd, Hardware, File & User Management, Kernel compilation, CLI & desktop environments, shell scripting, SSH, KVM/QEMU, Logging, Atlassian products, Performance, Monitoring
  • Distributions: CentOS, Fedora, Debian, Ubuntu, ESOS, FreeBSD

Development/Programming skills:

  • Scripting: Bash, PowerShell, Python and VBA
  • Development: C# & C/CPP
  • Environments: GCC / Microsoft / Apple Development toolchains
  • Jenkins: Continuous integration, deployment & testing environments
  • Web development environments: LAMP servers including accelerators such as nginx and varnish
  • VCS: SVN, Git and Perforce
  • More: RegEx, cURL, XML-RPC APIs, Confluence API

General/Misc. technical skills:

  • Network: TCP/IP networks, Structured cabling, Wireless, Remote Access/VPN, Netgear and Cisco device configuration, Edge devices
  • Hardware: Server room design and planning, Power infrastructure, HP & Dell servers, AirWatch & Meraki Mobile Device Management
  • Storage: NetApp FAS servers (ONTAP 7 & ONTAP 8 7-mode), DELL MD, Whitebox performance storage servers, NAS, LSI Raid
  • Backup/DRS: Veeam, StorageCraft, BackupExec, File syncing, Backup scripts, DRS planning and processes
  • VMWare vSphere: 3.5 to 6.0 environments, Installation & upgrades, Backups, clustering, DRS, Performance monitoring
  • Web: LAMP servers, CMS, MySQL Databases, Scripting, HTML/CSS
  • Security / Client protection: Symantec, VIPRE, BitDefender, Anti-spam, Malware removal, Risk mitigation, Vulnerability scanning
  • Apple technologies: Desktop, server and mobile OSes & hardware, XCODE development environments and toolchain
  • Cloud: Some AWS experience (EC2 & S3)